Terms of Service

Last Updated: January 2026

1. Acceptance of Terms

By accessing and using the National Legal Aid Clinic for Women (NLACW) website, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. About NLACW

The National Legal Aid Clinic for Women is a non-profit organization established in 1990 to provide affordable legal aid services to women and children from marginalized sectors of Zambian society. We are registered under the Laws of Zambia and operate as a charitable organization.

3. Website Purpose

Our website serves to:

• Provide information about our legal aid services
• Educate the public on legal rights and matters affecting women and children
• Facilitate communication between potential clients and our organization
• Accept donations and support for our operations
• Share news, updates, and resources related to our work

4. Legal Services Disclaimer

IMPORTANT: The information provided on this website is for general educational purposes only and does not constitute legal advice. No attorney-client relationship is created by using this website or communicating with us through it.

For specific legal advice tailored to your situation, you must consult directly with one of our qualified lawyers through our intake process.

5. Eligibility for Services

5.1 Target Beneficiaries

Our legal aid services are primarily available to:

• Women from marginalized sectors of society
• Children in need of legal assistance
• Individuals who cannot afford private legal representation
• Victims of gender-based violence and domestic abuse

5.2 Service Assessment

All potential clients undergo an assessment process to determine eligibility based on:

• Financial means and inability to pay for legal services
• Matter falls within our areas of practice
• Availability of resources and capacity
• Urgency and merit of the case

6. Client Responsibilities

Clients receiving legal aid services from NLACW agree to:

• Provide truthful and complete information about their case
• Attend all scheduled appointments and court hearings
• Cooperate fully with their assigned legal representative
• Inform us promptly of any changes in contact information or case circumstances
• Respect the professional boundaries and ethical standards of our staff

7. Professional Confidentiality

All communications between clients and NLACW are protected by attorney-client privilege. We maintain strict confidentiality of client information and case details, except where:

• Required by law or court order
• Necessary to prevent imminent harm to the client or others
• The client provides explicit consent to disclose

8. User Conduct and Responsibilities

When using our website, you agree NOT to:

• Provide false or misleading information
• Use the site for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Post or transmit harmful, threatening, or abusive content
• Violate the rights of others or applicable laws

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of NLACW or our content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

10. Donations and Contributions

10.1 Donation Policy

Donations made to NLACW are voluntary and non-refundable unless required by law. By donating, you acknowledge that:

• Donations support our general charitable activities
• We reserve the right to use donations at our discretion
• We are a registered charitable organization

10.2 Payment Processing

All financial transactions are processed securely. We do not store your complete payment information on our servers. Payment details are handled by trusted third-party payment processors in accordance with industry security standards.

11. Limitation of Liability

To the fullest extent permitted by law, NLACW shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• Use or inability to use our website
• Errors or omissions in content
• Delays or interruptions in service
• Loss of data or information

12. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

13. Third-Party Links

Our website may contain links to third-party websites. We do not control these external sites and are not responsible for their content or practices. Inclusion of links does not imply endorsement.

14. Modifications to These Terms

NLACW reserves the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated revision date. Your continued use of the website after changes constitutes acceptance of the new terms.

15. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of the Republic of Zambia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the Zambian courts.

16. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Contact Information

For questions about these Terms of Service, please contact us:

• Email: nlacwlusaka@gmail.com
• Phone: +260 975 966 503
• Address: Plot 110A/150 Musonda Ngosa Road, Villa Elizabetha, Lusaka, Zambia

18. Legal Aid Regulations

As a provider of legal aid services in Zambia, NLACW operates in accordance with the Legal Aid Act and regulations governing the provision of legal aid services in Zambia. Our services are provided without discrimination and in accordance with professional ethical standards.