Privacy Policy

Last Updated: January 2026

1. Introduction

The National Legal Aid Clinic for Women (NLACW) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, legal services, or interact with our organization.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, contact information (phone, email, address)
• Demographic information (age, gender, location)
• Legal case details and related documentation
• Financial information (for donation processing)
• Communication records (emails, phone calls, messages)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages viewed and time spent on our site
• Referring website information

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing legal aid services and representation
• Responding to inquiries and requests for assistance
• Processing donations and sending acknowledgments
• Sending updates, newsletters, and organizational news
• Improving our website and services
• Complying with legal obligations
• Conducting research and statistical analysis

4. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:

• With your consent: When you explicitly authorize us to share your information
• Service providers: With trusted third parties who assist us in operating our organization
• Legal requirements: When required by law, court order, or legal proceedings
• Protection of rights: To protect our rights, property, or safety, or that of our clients
• Legal representation: With courts, opposing counsel, or related parties as necessary for legal proceedings

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Confidentiality of Legal Services

Information shared with NLACW for legal aid purposes is protected by attorney-client privilege and strict confidentiality. We maintain separate protocols for client information to ensure the highest level of privacy protection.

7. Your Privacy Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain uses of your information
• Withdraw consent at any time (where applicable)

To exercise these rights, please contact us at lusakaoffice@nlacw.org.zm

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences. Please refer to our Cookie Policy for more details.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are directed toward adults and children receiving legal assistance. When collecting information from children, we obtain parental consent where required and follow additional protection protocols for minors.

11. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Legal client files are retained according to professional legal standards and statutory requirements.

12. International Data Transfers

Your information is processed and stored in Zambia. We do not transfer your personal information outside the country without your explicit consent and appropriate safeguards.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

14. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

• Email: lusakaoffice@nlacw.org.zm
• Phone: +260 975 966 503
• Address: Plot 110A/150 Musonda Ngosa Road, Villa Elizabetha, Lusaka, Zambia